Children's Guide
to Chrysalis Care
Everyone is important!
Chrysalis Care believes in equal opportunities for all. We believe that all people
are individuals in their own right and are of equal worth. Some children have
disabilities and need special help. Chrysalis Care has special foster carers who
can do lots to help. We want you to be healthy and happy and we will do all that
we can to make sure that you are.
Questions
Will
I be safe?
Everybody who works for Chrysalis Care, whether they are foster carers, social
workers, teachers, therapists or managers, have a duty to protect children and
we will do our very best to do so. Chrysalis Care makes sure that foster homes
are safe places to live.
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What will I do?
Chrysalis Care thinks that education is very important and we will help you to
get the education that is right for you. We also think that fun things are important
and we will help you to join clubs and to do things that you will enjoy.
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Who's Who?
The people who work at Chrysalis Care include foster carers, social workers, a
play therapist and teacher, people in the office, a Manager and two directors.
All of the foster carers and all of the staff at Chrysalis Care have special training
to help them do their jobs well.
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What does Chrysalis Care aim to do?
Chrysalis Care aims to provide the best care for children. Chrysalis Care was
born in 1997 and has been looking after children since then. Some children need
to be looked after for just a little while and some children need to be looked
after for longer. Some need to be the only child in a family and some need to
be with their brothers and sisters. Some children can't go to school for some
reason and need a teacher to come to where they live. Some children need special
help to sort out their problems and some older young people need help to get ready
for living on their own. Chrysalis Care can help in all of these situations.
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Where will I live?
Chrysalis Care has lots of families who like fostering and so we can choose the
best family for you. Our foster carers live in all sorts of places. Some live
in London and some live by the seaside, and some live in the countryside, some
live in big towns and some live in little towns. We hope you will be happy while
you are living with your foster carers wherever they live. If you are not happy
for any reason there are people you can talk to.
We at Chrysalis Care will always try our very best to see that you are well looked
after and that you are happy.
Sometimes you may be unhappy or worried about something. There may be something
you don't like about Chrysalis Care or your foster carers. You may be upset about
something that is going on at school or somewhere else. The most important thing
to do is to talk to an adult you trust.
This might be your foster carer, teacher or family support worker. Whoever you
choose will listen to you and try to help you sort out the problem. If it will
help they may talk to your social worker or someone else. This usually does the
trick and sorts the problem out.
If after speaking to someone you are still not happy, you should ask to see Lou
Boden, who is the Chrysalis Care complaints person. Lou will help you to write
down your complaint and make sure that he understands what is worrying you. To
make sure that everything is done fairly Lou may ask someone who does not normally
work for Chrysalis Care to listen to the problem and help to work things out.
Within 28 days you will be given a written reply saying what has been done or
could be done to sort out the problem.
If, when you get your written reply, you are still not happy with any decisions
that have been made, you can ask for your complaint to be heard by the Complaints
Panel. They are a group of people who will suggest to Chrysalis Care what should
be done to sort out any problems. Within a day or two you will get their suggestions
in writing. This should really help to make things better.
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